CITIZEN'S CHARTER
OUR MISSION
We function to enhance external trade by increasing economic and commercial engagement with other countries, through enactment and implementation of Export Promotion Measures and through trade facilitation measures
OUR VALUES
We are committed to act with integrity and judiciousness, transparency and accountability and with courtesy and understanding in our dealings with the trade and the public. All the services and commitments will be honored, without the citizen having to pay any bribe. .
OUR COMMITMENT
We will continuously strive to evolve procedures in foreign trade policy that would be of maximum benefit to the public. We are committed to simplify various requirements necessary under rules in force, in the context of a globa1ised and 1iberalised economy.
We shall continuously consult our client groups and shall give timely publicity to all changes in law or procedures relevant to the Department.
MINISTRY OF COMMERCE & INDUSTRY, DEPARTMENT OF COMMERCE (GRIEVANCES CELL)
STAFF AND PUBLIC GRIEVANCES.
A Grievances Cell is functioning in the Department in Room No. 425A. Grievances submitted to the cell will be acknowledged within a week. Appropriate action will be completed within one month for grievances relating to the Department, and within two months, with respect to grievances relating to Export Promotion Councils, Commodity Boards, Public Sector Undertakings etc. under the Department. A Grievances Box has been provided at the Information and Facilitation Counter (IFC) situated at Gate No. 14, Udyog Bhavan. In the event of the person wanting to take up the matter personally, he or she may contact the Director, Staff & Public Grievances, Shri Neeraj Kumar Gupta, Joint Secretary, Room No. 288, Udyog Bhawan, New Delhi (Tele fax No. 23062660). All Thursdays are observed as meeting1ess days in the Department and officers, will make themselves available to the public without insisting upon prior appointment, between 3.00 and 4.00 PM on those days.
APPELLATE COMMITTEE
A quasi judicial appellate committee constituted in the Department is responsible for taking expeditious action on appeals preferred against statutory orders passed by the DGFT/Addl. DGFT/Development Commissioners of Special Economic Zones and 100% Export Oriented Units under provisions of Foreign Trade Development and Regulation Act, 1992. Presently the Chairman of the Appellate Committee is Shri R. Gopalan, Additional Secretary, Department of Commerce, Room No. 240, Udyog Bhawan, New Delhi - 110011 (Tele: 23061377 email : rgopalan@nic.in).
GRIEVANCE REDRESSAL COMMITTEE
A Grievance Redressal Committee headed by the Special Secretary, Department of Commerce has since been set up to handle grievances of exporters against decisions of the DGFT relating to Trade and Policy. The Exports shall send their grievances to the Committee in Electronic form, besides all other normal modes. Representations to the Committee may be forwarded by post addressed to the Chairman of the Committee (Shri R. Gopalan, Additional Secretary, Department of Commerce, Room No. 240, Udyog Bhawan, New Delhi). The application of the aggrieved party must contain the name of the applicant, IEC No., address (with contact Nos. and e-mail ID), the details of reference earlier made to DGFT, if any and the grounds in support of grievances, in brief. Any decision relating to Foreign Trade i.e. decisions of ALC, EPCG, PIC, PRC, EPZ/EOU etc. i.e. all non-statutory matters relating to Foreign Trade Policy which has caused grievances to the exporter/importer will be heard by the Committee. Therefore, Grievance Committee functing in DGFT may be approached in the first instance for redressal of the grievances. The petitioner may thereafter refer the matter to GRC if still aggrieved with the decision of the Grievance Committee of DGFT.
The Committee will seek by affording a personal hearing to the petitioner to redress the grievance by considering applications in its meetings. The petitioners would be able to see the minutes of the meeting on the website of the Department of Commerce (http://commerce.gov.in).
FREE TRADE AGREEMENT (FTA) CELL IN DIRECTORATE GENERAL OF FOREIGN TRADE (DGFT)
An FTA Cell has been constituted in the DGFT. FTA Cell will work under the overall directions of a committee which will compromise representatives of Department of Revenue (Customs), RMTR Division of the Department of Commerce and Administrative Ministries/Department concerned.
In the terms of the reference of the Committee will involve monitoring any circumvention in the Rules of Origin, consultations with domestic industry and RPA partners before initiating safeguard action, harmonization of custom duties and monitoring trade under FTAs/PTAs. The FTA Cell is also monitoring any surge in imports on account of tariff preferences under PTAs/FTAs.
The Trade and Industry is requested to forward representations to the FTA Cell regarding any of the issues listed above for necessary action by the DGFT.
RIGHT TO INFORMATION
The Department of Commerce has implemented the Right to Information Act, 2005 and has put in place all necessary systems and procedures on the Website of the Department. The Department has also appointed a number of Central Public Information Officers (CPIOs) and set up a mechanism of appeal as has been provided in the Act. Any citizen of India can seek information from the CPIO concerned under the Act. The Coordinating CPIO is Dr. A R Goyal, Deputy Secretary, Room No. 285, Udyog Bhawan, New Delhi, Tele No. 23063642, Fax No. 23063418 E-mail: ar.goyal@nic.in
GUIDANCE AND HELP
Our Information and Facilitation Counter (IFC) and the Public Relation Office is situated near Gate No. 14, Udyog Bhavan, New Delhi, in the Department and welcomes your phone calls on Telephone No. 23063486.
In addition to the above, dissemination of information about our latest policies, major decisions taken and procedures is also done through internet website at the following address: (http://commerce.gov.in).
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