Our Mission
We
function to enhance external trade by increasing
economic and commercial engagement with other
countries, through enactment and implementation of
Export Promotion Measures and through trade
facilitation measures
Our Values
We are committed to act
with integrity and judiciousness, transparency and
accountability and with courtesy and understanding
in our dealings with the trade and the public. All
the services and commitments will be honored,
without the citizen having to pay any bribe.
Our Commitment
We will
continuously strive to evolve procedures in foreign
trade policy that would be of maximum benefit to the
public. We are committed to simplify various
requirements necessary under rules in force, in the
context of a globalised and liberalised economy.
We shall continuously consult our client groups and
shall give timely publicity to all changes in law or
procedures relevant to the Department.
Ministry of Commerce & Industry, Department
of Commerce (Grievances Cell)
Staff and Public Grievances
A
Grievances Cell is functioning in the Department in
Room No. 425A. Grievances submitted to the cell will
be acknowledged within a week. Appropriate action
will be completed within one month for grievances
relating to the Department, and within two months,
with respect to grievances relating to Export
Promotion Councils, Commodity Boards, Public Sector
Undertakings etc. under the Department. A Grievances
Box has been provided at the Information and
Facilitation Counter (IFC) situated at Gate No. 14,
Udyog Bhavan. In the event of the person wanting to
take up the matter personally, he or she may contact
the Director, Staff & Public Grievances, Shri Neeraj
Kumar Gupta, Joint Secretary, Room No. 288, Udyog
Bhawan, New Delhi (Tele fax No. 23062660). All
Thursdays are observed as meeting1ess days in the
Department and officers, will make themselves
available to the public without insisting upon prior
appointment, between 3.00 and 4.00 PM on those days.
Appellate Committee
A quasi
judicial appellate committee constituted in the
Department is responsible for taking expeditious
action on appeals preferred against statutory orders
passed by the DGFT/Addl. DGFT/Development
Commissioners of Special Economic Zones and 100%
Export Oriented Units under provisions of Foreign
Trade Development and Regulation Act, 1992.
Presently the Chairman of the Appellate Committee is
Shri R. Gopalan, Additional Secretary, Department of
Commerce, Room No. 240, Udyog Bhawan, New Delhi -
110011 (Tele: 23061377 email :
rgopalan@nic.in).
Grievance Redressal Committee
A
Grievance Redressal Committee headed by the Special
Secretary, Department of Commerce has since been set
up to handle grievances of exporters against
decisions of the DGFT relating to Trade and Policy.
The Exports shall send their grievances to the
Committee in Electronic form, besides all other
normal modes. Representations to the Committee may
be forwarded by post addressed to the Chairman of
the Committee (Shri R. Gopalan, Additional
Secretary, Department of Commerce, Room No. 240,
Udyog Bhawan, New Delhi). The application of the
aggrieved party must contain the name of the
applicant, IEC No., address (with contact Nos. and
e-mail ID), the details of reference earlier made to
DGFT, if any and the grounds in support of
grievances, in brief. Any decision relating to
Foreign Trade i.e. decisions of ALC, EPCG, PIC, PRC,
EPZ/EOU etc. i.e. all non-statutory matters relating
to Foreign Trade Policy which has caused grievances
to the exporter/importer will be heard by the
Committee. Therefore, Grievance Committee functing
in DGFT may be approached in the first instance for
redressal of the grievances. The petitioner may
thereafter refer the matter to GRC if still
aggrieved with the decision of the Grievance
Committee of DGFT.
The Committee will
seek by affording a personal hearing to the
petitioner to redress the grievance by considering
applications in its meetings. The petitioners would
be able to see the minutes of the meeting on the
website of the Department of Commerce (http://commerce.gov.in).
Free Trade Agreement (FTA) cell in Directorate
General of Foreign Trade (DGFT)
An FTA
Cell has been constituted in the DGFT. FTA Cell will
work under the overall directions of a committee
which will compromise representatives of Department
of Revenue (Customs), RMTR Division of the
Department of Commerce and Administrative
Ministries/Department concerned.
In the terms of the
reference of the Committee will involve monitoring
any circumvention in the Rules of Origin,
consultations with domestic industry and RPA
partners before initiating safeguard action,
harmonization of custom duties and monitoring trade
under FTAs/PTAs. The FTA Cell is also monitoring any
surge in imports on account of tariff preferences
under PTAs/FTAs.
The Trade and Industry is requested to forward
representations to the FTA Cell regarding any of the
issues listed above for necessary action by the DGFT.
Right to Information
The
Department of Commerce has implemented the Right to
Information Act, 2005 and has put in place all
necessary systems and procedures on the Website of
the Department. The Department has also appointed a
number of Central Public Information Officers (CPIOs)
and set up a mechanism of appeal as has been
provided in the Act. Any citizen of India can seek
information from the CPIO concerned under the Act.
The Coordinating CPIO is Shri Raj Singh, Director,
Department of Commerce, Room No. 225, Udyog Bhawan,
New Delhi, Telefax No. 23062109, E-mail :
r.singh@nic.in
Guidance and Help
Our
Information and Facilitation Counter (IFC) and the
Public Relation Office is situated near Gate No. 14,
Udyog Bhavan, New Delhi, in the Department and
welcomes your phone calls on Telephone No. 23063486.
In addition to the above, dissemination of
information about our latest policies, major
decisions taken and procedures is also done through
internet website at the following address: (http://commerce.gov.in). |
